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Talk to Our Export Team
We reply within 24 hours on business days. All inquiries are answered by real engineers.
What to include in your enquiry
- Camera or device count per location, and the PoE class if you know it.
- Longest cable run in metres — it decides whether the answer includes an extender.
- Uplink requirement: copper back to the core, or fibre via SFP.
- Branding needs — logo, packaging, model numbering — if the order is OEM.
Verifying we are the factory
Before a first order, most buyers want to see the line rather than a certificate. Factory visits are by appointment — tell us which product families you want to see. If travelling is not practical, ask for a walkthrough on a video call and we put the SMT line and the 120 kV impulse bench on screen while your project is open beside it.
Either way, the sample in step 3 ofhow an OEM order runs ·what an OEM run changesis the hardware that will be in the run — that is usually the faster check.
How we reply
Enquiries land with an engineer, not a form queue. Within one business day you get a model recommendation, the power budget arithmetic for your site, and a quotation. If the requirement does not fit our standard range, we say so rather than quoting the nearest model and hoping.
Office hours are Monday to Friday, 09:00–18:00 China time (UTC+8). WhatsApp and email are monitored outside those hours; urgent site issues get looked at the same evening where we can.
Documents
The full product guide and the model matrix are free to download — no form, no email gate. Datasheets, test reports and manuals come by email against specific model numbers.
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